Booking Terms & Conditions

TERMS AND CONDITIONS

 

Holiday Confirmation and Payment

1.1  All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.

1.2  As long as the property is available and we have received all the relevant payments, we will give you written confirmation, by email or post, as soon as reasonably possible. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.

1.3 It is your responsibility to check your emails regularly and to let us know about any change to your email address. Upon us issuing a holiday confirmation for the property to the Holidaymaker a binding contract shall exist between the Holidaymaker and the Property Owner. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.

1.4   When you book, you should pay the deposit amount then due by bank transfer or credit or debit card on the secure link supplied. We only accept payment in pounds sterling. We must then receive the rest of the money owed no less than 8 weeks before your arrival date. However, if you book less than 8 weeks before your arrival date, we must receive full payment of the total cost when you make the booking.

If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately. You may also need to pay additional charges. Please see section 3.

If your bank refuses to make your payment for any reason, we are entitled to make an administration charge of £25. 

1.5   The prices stated are cash prices. A booking fee to cover administration may be added to the property charge. Any booking fee will be stated on our website. We keep the prices charged under constant review and the prices of unsold products and services may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold products and services at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

 

Changes by the Holidaymaker

2.1  Immediately upon receipt of the holiday confirmation from us, the Holidaymaker should check the details and notify us immediately of any correction. If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We reserve the right to charge a holiday booking amendment fee in such circumstances, plus you will have to pay any costs we have to pay due to the amendment(s). We will charge for any amendment at the current website price, which may be different from the price on the website from which you booked your chosen arrangements. We may treat changes to your dates or accommodation as a cancellation of the original booking and so you may have to pay cancellation charges.

 

Cancellation by the Holidaymaker

3.1  Your deposit is not refundable if you wish to cancel your booking. Where you have paid for the cost of the property in a single payment without a deposit being applicable, we will in all circumstances retain a minimum of 30% of the total cost of the booking.

3.2  However if you have to, or want to, cancel your booking, you must email us as soon as possible. The day we receive your notice by email to cancel is the date on which we will cancel your booking.

3.3 We are under no legal obligation to provide a refund. Insurance is there to provide protection from the financial risks associated with going on holiday. Therefore we highly recommend that you arrange holiday/travel/cancellation insurance appropriate to your own circumstances to minimise these risks.

 

Cancellation or Changes by the Owner

4.1   We do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes on the website or other details corrected. We have the right to do so. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation, we will let you know about minor changes by email) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

4.2  Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or the owner could not, even with all due care, expect or avoid, including: 

  • strike, lock-out or labour dispute;
  • natural disaster;
  • acts of terrorism, war, riot or civil commotion;
  • malicious damage;
  • keeping to any law or governmental order, rule, regulation or direction;
  • accident;
  • breakdown of equipment or machinery;
  • insolvency or bankruptcy of an owner or service provider;
  • fire, flood, snow or storm;
  • difficulty or increased cost in getting workers, goods or transport; and
  • other circumstances affecting the supply of goods or services.

 4.3 If we are prevented from accepting guests due to Welsh Government legislation, then we will offer a change of date or refund of any unused elements of your booking. 

 

Web Site Accuracy

5.1  Whilst to the best of our knowledge, the details relating to any property described on our web site were correct at the time of preparation; we reserve the right to make alterations to the details at any time and will endeavour to inform the Holidaymaker of any such alterations. We cannot accept responsibility for any changes or closures to area amenities or attractions mentioned on the web site or in any correspondence. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

 

Responsibilities of the Holidaymaker

During the period of the holiday, the Holidaymaker undertakes the following:

6.1 That the number of people occupying the property will not exceed the number stated on the booking form. If it does we can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the accommodation before the end of the holiday. If this happens the we shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.

6.2 That the property will be used solely for the purpose of a holiday by the Holidaymaker and his party;

6.3 To show due consideration for other parties. If the Holidaymaker abuses the property or displays dangerous, offensive or rude behaviour to us or any third parties (e.g. neighbours), we have the right to ask the holidaymaker to leave the accommodation before the end of the holiday. If this happens we shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.

6.4 To allow us or our representatives access to the property at any reasonable time during the period of the holiday.

6.5 To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. We reserve the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.

6.6 The holidaymaker will report as soon as possible to us any breakages or damage caused by the Holidaymaker during the holiday and to reimburse us with the cost of replacement.

6.7 We require payment of a security deposit. The amount and details of how payment should be made and how and when it will be returned (less any costs for breakages, damages etc. if applicable) will be provided at the time of booking. we reserve the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;

6.7 To notify all other members of the Holidaymaker’s party of these conditions;

6.8 To arrive after 16:00 p.m. on the day of arrival afternoon and to vacate the property by 10:00 a.m. on the final day unless prior arrangement has been agreed with us. We reserve the right and you here by authorise us to charge you for late departures.

 

Dogs

7.1 A maximum of three domesticated well behaved, house trained dogs are allowed at the property. If a Holidaymaker exceeds the stated number of dogs or brings any other type of pet, we can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens we shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the us for compensation or reimbursement whatsoever.

7.2 The Holidaymaker is liable for all damage caused by their dogs. The Holidaymaker should remove all traces (inside and out) the property of dog occupation before final departure. We reserve the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.

7.3 The Holidaymaker must not allow dogs in bedrooms or on furniture within the property or grounds.

7.4 Dogs must not be left alone in the property at any time.

7.5 If the Holidaymaker breaks these conditions, we have the right to ask the Holidaymaker to desist. If the Holidaymaker fails to do so we can take the action described in 6.1 above.

 

Other

8.1 If you have any cause to complain you shall bring this to our attention to allow us an opportunity to achieve a satisfactory solution. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay.

If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 14 days of returning from your stay, put your complaint in writing to us. We have designed this procedure to make sure we can sort out complaints as quickly as possible. Please help us by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate.

8.2 It is agreed that any dispute, claim or other matter which may arise in relation to your booking will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

8.3 The Holidaymaker is granted a ‘licence to occupy’ – where a ‘licence to occupy’ is an arrangement where the holidaymaker does not have exclusive use of the property and the owner or their representative has the right to access the premises during the period of the booking.

8.4 A Security Deposit  is required for all bookings. This will be payable with the balance payment for your booking.

8.5 We reserve the right to charge Holidaymakers the cost of rectifying damage, caused by the accidental, loss, deliberate, negligent or reckless act of the Holidaymaker to the property or structure. Should this damage come to light after the Holidaymaker has departed, we reserve the right to send an invoice for the amount to the Holidaymakers registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the Holidaymaker would incur to a minimum.

8.6 We reserve the right to charge Holidaymakers the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the Holidaymakers have departed, we reserve the right to send an invoice for the amount to the Holidaymakers registered address.

8.7 We reserve the right to change these terms and conditions without notice and from time to time as circumstances dictate.