FAQs
Booking and payments
How do I book?
When you are ready to book, use the Book Now button on our homepage. This will take you to our availability calendar, where you can check your preferred dates and submit your booking. Online bookings are provisional. We will contact you as soon as possible to confirm the details of your stay.
How much deposit do I need to pay, and when is the balance due?
If you book more than eight weeks before your arrival date, a £100 deposit is required to secure your dates. This can be paid by card or bank transfer within 24 hours of making your booking.
Your final balance, along with the security deposit, is due eight weeks before arrival.
If you book within eight weeks of your arrival date, the full balance is due to secure your stay.
Do you offer payment plans?
We may be able to offer a payment plan. Please get in touch before booking and we will be happy to discuss the options available.
What is your cancellation policy?
If you need to cancel your booking, please let us know in writing (email) as soon as possible.
- Within 24 hours of making your booking: we will refund your £100 deposit in full.
- More than eight weeks before your arrival date: if you cancel after the first 24 hours, your £100 deposit will be retained.
- Eight weeks or less before your arrival date: any refund will depend on us being able to re-let the cancelled dates. If we are able to re-let the stay, we will refund the amount received for the replacement booking, up to the maximum amount you have paid for your stay.
For example, if we re-let the dates at a lower price, the refund will reflect the amount received for the replacement booking. If we are unable to re-let the dates, unfortunately no refund will be due.
We recommend that guests take out suitable travel insurance to cover unforeseen circumstances which may prevent them from travelling.
Arrival days and minimum stays
Why can I only select certain check-in days on the calendar?
Our usual check-in day is Friday. We also offer Monday check-ins where possible.
During the low season, we can offer more flexible arrival days, with a minimum stay of two nights. Please see our Rates page for seasonal dates and availability.
What are your check-in and check-out times?
Our usual check-in time is 16:00pm and our check-out time is 10:00am. We will text the lead booker as soon as the property is ready for check in which is often prior to 16:00pm, but we can not guarantee an earlier check-in especially if we have guests leaving that day.
Guest numbers and infants
Can an extra guest stay?
Felin Traeth Cottage sleeps a maximum of eight guests in beds, plus up to two infants in travel cots. We are unable to accommodate more guests than this.
How do you define infants and children?
An infant is a child aged under two who is sleeping in a travel cot.
A child is anyone aged two to 17, or a child aged under two who will be sleeping in a bed.
Up to two infants in travel cots can stay in addition to the cottage’s maximum of eight guests in beds. If you need to add infants to your booking, please contact us and we can arrange this manually.
Bringing your dog
Can I bring my dog?
Yes. Up to four house-trained dogs are welcome at Felin Traeth Cottage for a supplementary charge of £20 per booking.
If the number of dogs in your party changes after you have booked, please let us know.
What are the dog house rules?
Before your stay, please read Kabe and Ruby’s house rules for dogs. The rear garden has a mix of fence types, so we recommend checking our garden video on social media if you would like to see this before booking.
Wi-Fi at the cottage
Do you have Wi-Fi?
Yes, the cottage has BT fibre broadband.
The service is supplied by a third party, so while it is usually available, we cannot guarantee uninterrupted service during your stay.
Your security deposit
What is the security deposit?
The security deposit is a £200 refundable cautionary deposit held against accidental damage, breakages, losses or additional cleaning required after your stay.
It is rare for us to retain any part of a security deposit. If an issue arises during changeover, we will contact you to discuss it and try to resolve it fairly.
The deposit is returned to the original payment method:
- Card payments: refunded to the card used to pay the final balance within 24 hours of departure.
- Bank transfer payments: we will email you within 24 hours of departure to request the bank details needed to return your deposit.
Parking at the cottage
Is onsite parking available at the cottage?
Yes, we have a large gravel parking area suitable for multiple cars.
Bed linen and towels?
Is bed linen provided?
Yes, all beds will be made up with white cotton hotel bedding. If this is not suitable for you then please bring suitable bedding with you.
No bedding is provided for travel cots.
Are towels provided?
Yes, we provide:
- 1 white bath sheet and 1 white hand towel per adult
- 1 white bath towel and 1 white hand towel per child
- No towels for infants